Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"e0871192ddc94a67abb4831c1d2431b0d835f512_lout","branding":{"id":"3","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#195fb3","headerLinkHoverBGColor":"#195fb3","headerBadgeColor":"#195fb3"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Sensorberg Support","sharedPortalName":"Sensorberg Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Sensorberg Support","sharedPortalName":"Sensorberg Support","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c98ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7713a71-a64d-4b0a-be41-43a2abfa119d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGZmZTc2Zi1hODhkLTQxZjQtODcyNC1mODk2YmJkYzk3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3NzEzYTcxLWE2NGQtNGIwYS1iZTQxLTQzYTJhYmZhMTE5ZCI6WyJyZWFkIl19LCJleHAiOjE3NzkzMTk4MzksIm5iZiI6MTc3OTMxOTIzOX0.jzo9xO0PHHizZj-SP3JZ56cx-_az6eZV0okj3AhIIvQ&client=c8ffe76f-a88d-41f4-8724-f896bbdc97fd&height=300&mode=fit","bannerMediaApiFileId":"f7713a71-a64d-4b0a-be41-43a2abfa119d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sup","projectId":12108,"serviceDeskId":3,"name":"Support","description":"<p>Welcome! You can read our FAQs and raise a Support ticket</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"13","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":14306,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14306","groups":[18],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":14326,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14326","groups":[],"key":""},{"id":"15","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":14325,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14325","groups":[],"key":""},{"id":"18","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":14310,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14310","groups":[],"key":""},{"id":"19","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":14345,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14345","groups":[],"key":""},{"id":"20","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":14332,"iconUrl":"https://sensorberg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14332","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Customer Support"}],"orderMapping":{"5":[15,19],"18":[13],"17":[13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"15199c64-cd28-3712-9b79-1412bd5edf16","appLinkName":"System Confluence","appLinkUrl":"https://sensorberg.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"Support","spaceUrl":"https://sensorberg.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://sensorberg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Sensorberg Support","userLanguageMessageWiki":"","defaultLanguageHeader":"Sensorberg Support","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGZmZTc2Zi1hODhkLTQxZjQtODcyNC1mODk2YmJkYzk3ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwMjY3NjE4MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MzIwNDM5LCJuYmYiOjE3NzkzMTkyMzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ciu_2xXuzJX0io8fQOVHTFE6wWnavo6fdR7uWfWJTBE","targetCollection":"upload-user-collection-2026761811","endpointUrl":"https://api.media.atlassian.com","clientId":"c8ffe76f-a88d-41f4-8724-f896bbdc97fd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"64fa92a4-a0c1-4be9-a7e7-5e314f3d3beb","name":"Frequently Asked Questions","description":"Information about One Access App, Installation Tips and Requirements and Common questions","categoryUrl":"https://sensorberg.atlassian.net/servicedesk/customer/portal/3/topic/64fa92a4-a0c1-4be9-a7e7-5e314f3d3beb","lastUpdated":"1759243404376","createdAt":"1733316165199"},{"id":"53f668d4-ea92-4266-9fd0-4a4e5ef55c22","name":"Cylinders and Door Handles","description":"Here you may find useful information about cylinders and door handles","categoryUrl":"https://sensorberg.atlassian.net/servicedesk/customer/portal/3/topic/53f668d4-ea92-4266-9fd0-4a4e5ef55c22","lastUpdated":"1733317165415","createdAt":"1733316844139"},{"id":"a9aac4ec-2abe-4b3a-84e2-7c541be5dd39","name":"RMA","description":"Please refer to this section if you need a replacement of the hardware","categoryUrl":"https://sensorberg.atlassian.net/servicedesk/customer/portal/3/topic/a9aac4ec-2abe-4b3a-84e2-7c541be5dd39","lastUpdated":"1687532514699","createdAt":"1687532505173"}]}},"sharedPortal":{"name":"Sensorberg Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sensorberg.atlassian.net/wiki","kbLinkDomainURLs":["https://sensorberg.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}